Related Frequently Asked Questions

Visitation Information
Harrogate Health Center Visitation Guidelines Harrogate purchased iPads so that you can still connect with your loved one. We have the capabilities to do Facetime and Google Duo. Please email our Activities Director, Gianna Garrow, at to schedule a virtual visit. Visitation Times Available: Indoor visits will take place in the Clark Auditorium. Visitors will be required to enter the side door outside the Auditorium to be screened. Each appointment time will be limited to a 60-minute session, with a maximum of 2 visitors at a time. There will be 4 appointments per time slot. These time slots must be reserved by the email that is registered by this notice. Click here to register or email our Social Services Director, Kelly O’Toole, at We encourage you to arrive 5 minutes prior to your visit, as there is a screening process and consents that need to be signed prior to your visitation. Other Considerations:
  • If you are suspected or confirmed to be infected currently with COVID -19 or you are in quarantine for a recent exposure to COVID-19 then you are NOT eligible for an outdoor visit.
  • If you have had or been exposed to COVID 19 but you have already been in quarantine for 10 days, have improved respiratory symptoms, and have been without fever for 72 hours then you will be eligible for outdoor visits as defined in guidance from NJ DOH and CDC.
  • A staff member will be monitoring these visits to maintain safety for our residents and visitors.
  • A 6-foot social distance must be maintained at all times.
  • Both residents and visitors must wear a mask at all times. Visitors must provide their own masks.
  • Food is not permitted during the visits. Visitors may bring items for the resident; however, these packages must be left with the “check-in” area.
  • Visitors must bring their own water and it may not be shared with the resident. The facility will not provide such.
  • Bathrooms are not available for visitors.
  • The auditorium will be cleaned with an FDA approved cleaning solution after each visit.
IT IS IMPORTANT TO NOTE: STATE TRAVEL ADVISORY & VISITATION POLICIES In order to keep our residents and team safe and healthy from the COVID-19 pandemic, we are abiding by our governor’s request that anyone who visits the following states should quarantine for 14 days while showing no symptoms before visiting their friends and loved ones at Harrogate. This not only allows us to help save lives and prevent the spread of COVID-19 but also helps to provide peace of mind to the families of our residents. As the list is continuously updating, please reference the link below. State Travel Advisory List PLEASE NOTE: Failure to comply with all the guidelines will result in ending the visitation and will not be allowed to schedule any additional visitations without prior approval of the Executive Director. These guidelines are strict, as mandated by the NJ Department of Health, and need to be followed by all visitors. Thank you for your cooperation with this effort. We here at Harrogate hope to make this an enjoyable and safe reunion for all our residents and families.
COVID-19 Response
At Harrogate, the health and well-being of residents and team members is our highest priority at all times. We continue to take proper prevention and preparedness steps related to COVID-19. What is Harrogate doing to prepare for any incidence of COVID-19?  We know that this disease most dramatically impacts older adults – the people we serve.  We will continue to follow infection control guidance from the Centers for Disease Control & Prevention (CDC), CMS (Centers for Medicare and Medicaid Services) as well as our local and state health agencies. Earlier this year, we successfully completed a safe and efficient distribution of the COVID-19 vaccine to residents and employees in partnership with local and state health agencies. As new information develops, we will continue coordinating with our pharmacy partners and local and state health authorities to provide additional information or updates directly to residents and employees. Harrogate will work with residents and employees who qualify and want to receive a COVID-19 booster shot as recommended by the CDC. Recently, Harrogate announced a requirement for all employees to be fully vaccinated for COVID-19 by November 1, 2021, in accordance with the policy of management company Life Care Services, An LCS Company. Protecting the health and safety of our residents and employees remains our top priority, and we are requiring employee COVID-19 vaccinations to ensure we stay true to that focus. As new highly transmissible COVID-19 variants persist, we believe the COVID-19 vaccination is essential to protecting our residents and employees. We continue to be steadfast in taking every precaution to protect the community from the spread of COVID-19. Employees continue to wear masks and undergo screenings at the start of each shift. LCS’s newest signature experience, EverSafe 360°, also demonstrates our passionate commitment to providing an industry-leading experience focused on enhancing the well-being, security, and safety of residents and employees. COVID-19 Actions:
  • With EverSafe 360° – the new standard of senior safety – we are raising the bar to reimagine and innovate the way we live and work together, taking proactive measures to elevate the standard of safety for seniors.
  • We have established a Medical Advisory Board, which consists of a team of interdisciplinary experts, including physicians and scientists who specialize in epidemiology, mental health, infectious disease and indoor air quality.
  • We are connecting with our local and state health agencies on a regular basis.
  • Those who do enter, including all team members, are screened to inquire whether they have any symptoms or potential known exposures. They are not allowed to enter if they answer yes to any of these questions.
  • We continue our focus on infection control and prevention, following the guidelines from the CDC.
  • We continue to actively monitor and report respiratory illnesses across our organization.
  • We are regularly sharing updated information on COVID-19 with our residents and others in the communities that we serve.
  • We have an emergency operations plan in place should we need to implement it.
Through it all, we have focused on providing the experiences Life Care Services® communities are known for. We remain dedicated to serving our seniors, first and foremost, and we’ve adapted to the challenges in today’s world to ensure that never changes. We recognize the big moments. Big moments deserve to be recognized, no matter what’s going on outside our doors. That’s why we’re taking time to celebrate the big moments in residents’ lives, like birthdays and anniversaries. If family and friends are unable to travel to celebrate with us, we have the technology to support virtual celebrations where needed. We love to enjoy life at Harrogate, and we can always find something to celebrate. We honor daily routines. We know residents have missed the little moments in the day that brought people together and are enjoying the opportunity to safely come back together again. We appreciate each other’s company. Now, more than ever, we know what it’s like to have to spend time away from loved ones, and we appreciate the opportunity to bring families and friends together. The smiles, the laughter ringing through our community – it can’t be beat. It’s hard to be apart from friends and family, and as we once again have the opportunity to gather, we are thankful. But technology has given us dozens of ways to turn life’s moments into wonderful virtual experiences. We recognize the activities residents typically look forward to and have the power to mold these opportunities into virtual or socially-distanced events, providing the opportunity for meaningful connections daily, if ever necessary. We encourage physical and mental wellness. Staying active – both physically and mentally – is essential to emotional well-being. We’ve adapted our offerings to include both in-person and online exercise classes, we’ve set up reading or pen-pal programs with local school children, and we are dedicated to helping our residents stay active and connected, no matter what’s going on outside our doors. Rest assured, at Harrogate, Experience is Everything. We remain inspired by the many ways our community team ensures residents feel connected and cared for as we all learn to adjust to this “new normal.”

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