Coronavirus (COVID-19) Update

5/13/20 Update:

Opening up Our Community

Federal and state governments are releasing plans to reopen the economy to essential business. While this is an encouraging sign to our country’s response to COVID-19, please know this process will be taken thoughtfully at Harrogate. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community.

We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of our residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other.

In the upcoming weeks, and until further notice, Harrogate will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocol and restricting non-essential visitors. We understand the risks posed to our community from COVID-19 and remain committed to our processes. We’ll only begin to shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and local and state health departments. As the situation develops, and we make changes to our protocols, residents, employees and families will be notified first —but to reiterate, we will not be modifying our precautionary measures at this time. Please remember to practice safe social distancing and wear a cloth face covering at all times when in public.

Thank you for your patience, your support, and for embodying that hopeful spirit that Harrogate is known for as we continue to navigate this process together. For more information about COVID-19 and our response to COVID-19, go to


5/01/20 Update:

Dear Resident,

Mother’s Day is a very special time for many of our residents. While we understand the urge to spend time together and enjoy the spring weather, we urge you to postpone your in-person celebrations this year.


As COVID-19 continues to devastate Lakewood and surrounding areas, we implore you to be mindful that it’s far from over. New Jersey marked a record-high casualty rate this week, and the only way to protect you, other residents, families and staff is to continue to be vigilant in our social distancing and other measures. It is imperative that you practice these safety protocols:

  • Stay in your apartment as much as possible.
  • If you must go out, wear your face mask.
  • Stay 6 feet away from people.
  • Always wash your hands.

We appreciate this is a frustrating time. We’re all getting tired of putting our lives on hold, missing our families and friends, and being stuck at home as the weather gets nicer. Just remember it will not be forever, and that physical distancing is our best defense.

We really are in this together. Please do not hesitate to contact us should you require assistance of any kind or have any questions and/or concerns.


Charles Benjamin
Executive Director

400 Locust Street
Lakewood, NJ 08701


4/08/20 Update:

Dear Resident & Family Member, No Passover and Easter season in recent memory will be like this one. While our celebrations will be different this year, we hope you can still find comfort and joy in the meaning of these special holidays.

Especially during this time, we understand the desire to spend time with loved ones, but we must reinforce why that is not possible this year …


To protect our residents, families and our staff, I must remind you of our policy that during the current state-mandated stay-at-home order, residents must not leave their apartments for any reason other than emergencies.

Likewise, family members and visitors are not permitted into our community until further notice. If family members are delivering supplies, they must drop them off at the concierge and our staff will deliver them accordingly.

We cannot emphasize enough the gravity of the situation and the need for all of you to respect our isolation protocols. We know it’s hard. We know these measures may seem extreme, but physical distancing is our best defense against spreading the COVID-19 virus. It is what we must do for everyone’s safety – our residents, their families and our staff.

Once someone breaks protocol, we are no longer protected, putting everyone in our community, and those they encounter, at risk.

You can be assured that we are closely monitoring CDC recommendations and reevaluating our current isolation protocols daily. We will ease them when it is safe.

Life at Harrogate will return to normal, but until then we need to do everything we possibly can to ensure that the potential threat has been significantly reduced. Resident safety is our top priority.

Please do not hesitate to contact us with any questions and/or concerns.


Charles Benjamin
Executive Director

400 Locust Street
Lakewood, NJ 08701


4/08/20 Update:

Family Helping Family.

While you may not live with us (yet), we already think of you as family. As we navigate our way through social distancing, self-quarantine, stay-at-home orders and the like, we want you to know that, like family, we are here to support you.

If you have any questions, are feeling lonely, afraid, down, or would just like a friendly ear, please reach out. Give us a call. If we can’t answer your question or help you, we will direct you to someone who can. We are in this together.

Our Community. The Definition of Peace of Mind – Especially Now.

At Harrogate, we are strictly following CDC-recommended guidelines to prevent virus spread. Life isn’t normal here, but our residents don’t have to worry about going out to get food and supplies. We safely deliver everything they may need right to their doors. They don’t have to worry about not having Internet, or what happens if they need a home repair. We’ve got it covered. They don’t have to worry about who to call or what to do should their health needs change. We have health care right here on our campus.

Even in these unprecedented times, we take care of everything so our residents can live safely, free from worry. We are more committed than ever to try to ease your worries, too. So again, please do not hesitate to contact us if you are feeling anxious or have questions.

We’re Here for You.

Give us a call at 732-994-6569 – we’d love to hear from you or offer any assistance we can.


3/18/20 Update:

After careful consideration for the health and safety of our residents, staff and family members, we have made the difficult, and necessary, decision to amend our community visitation policy to restrict visitors from entering our community as of Monday, March 16.

Please reference the Life Care Services website for future updates and information regarding our community COVID-19 response and preparedness measures already implemented, such as:

  • Educating all staff and residents in social distancing guidelines
  • Increasing the frequency and rigor of cleaning and disinfecting common community areas
  • Implementing temporary visitation restrictions, including deliveries
  • Cancellation of on-site large group social events and recreational activities
  • Reviewing and executing our emergency preparedness and response program
  • Asking residents and employees to reschedule any travel plans and deploying an updated visitor advisory for communities and to remain in our community or within our campus
  • Coordinating best practices across the large Life Care Services partner network
  • Making the CDC’s COVID-19 prevention resources and recommendations available to all employees

Our management company, Life Care Services, prides itself on being customer centered and proactive, which contributed to Life Care Services being ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.

All future updates regarding the COVID-19 response including visitor policies, social distancing guidelines and prevention recommendations can be found here. Life Care Services has also opened a National Hotline for information: 1-855-998-4934. For local information about our community please use: 732-905-7070.


3/15/2020 Update:

Hello Harrogate community,

The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps Harrogate is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19. We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.

Our community is:

  • Continuing to follow the guidance from both the CDC and local health authorities
  • Increasing the frequency and rigor of cleaning and sanitizing common community areas
  • Encouraging a temporary reduction in visitation and deliveries
  • Reducing on-site group social events and recreational activities
  • Reviewing our emergency preparedness and response program
  • Asking residents to communicate any travel plans
  • Coordinating best practices and across our large partner network
  • Making the CDC’s COVID-19 prevention resources and recommendations available to all residents

According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.

We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:

  • Avoiding crowds and large social gatherings
  • Regularly cleaning and disinfecting personal spaces
  • Avoiding touching your face
  • Regularly washing your hands with soap and water for at least 20 seconds
  • Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing

These are simple yet important steps that we should all be taking to protect ourselves and our community.

Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:

Updates from LCS:

COVID-19 Prevention Recommendations:
COVID-19 Symptoms:
What To Do If You Think You Are Sick:


3/12/2020 Update:

The health, safety and well-being of our residents, employees and families is always a priority at our community. With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.

Some of the actions we are addressing include:
⦁ Consistent updates and communication to those who live and work at the community.
⦁ Evidence-based precautions that align with guidelines provided by the CDC.
⦁ Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
⦁ Changes to our travel and visitation guidelines for all employees, partners and guests.

We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.
We will continue to remain vigilant in our efforts to preserve the health and safety of our community.

If you have questions, concerns or need more information, please contact 732-905-7070.

Helpful Resources:
Centers for Disease Control
World Health Organization
NJ Department of Health